Comments on: 4 Amazingly Stupid Ways To Lose Customers

By: Improve Customer Service With Great Recommendations

Improve Customer Service With Great Recommendations — Wed, 10 Dec 2008 08:57:44 +0000

[...] Market Research What To Do When You Can’t Find Customers Are You Chasing Customers Away? 4 Amazingly Stupid Ways To Lose Customers 10 Weird Or Annoying Types Of Customer Sky TV – Bad Customer Service Or Theft 11 Star Quality [...]

By: 7 Tips For Covering Your Ass In Business

7 Tips For Covering Your Ass In Business — Wed, 17 Sep 2008 04:21:48 +0000

[...] Mistake? The Ten Commandments of A Genius Franchisor Adam & Eve Part 2 – A Kick In The Teeth 4 Amazingly Stupid Ways To Lose Customers [?] Share [...]

By: Good Quality Customer Service : Virtual Impax

Good Quality Customer Service : Virtual Impax — Mon, 16 Jun 2008 13:33:34 +0000

[...] Lawson shares 4 Amazingly Stupid Ways To Lose Customers and can’t help but sharing the business that inspired her to write the [...]

By: Paul Simister

Paul Simister — Fri, 13 Jun 2008 10:37:39 +0000

Interesting blog and I so agree about the promotional code offer. It makes it clear that other people are getting a better deal and I get a sense of missing out on something.

There are only 3 decisions you can make
1 – carry on and swallow the bitter pill
2 – go off and search google for any promotional deals and probably waste more time than the deal is worth
3 – abandon the idea

Paul Simister’s last blog post..Common Marketing Mistakes Part 4 – Ignoring Customers, No Referral System

By: cathlawson

cathlawson — Sun, 08 Jun 2008 22:47:27 +0000

OMG Mrs M – that does seem v scary and weird. I do wonder about aol. When I search a particular term I am inundated with spam on the same topic in my aol inbox.

By: Mrs. Micah

Mrs. Micah — Sat, 07 Jun 2008 01:31:52 +0000

I think a promo code box should at least be not apparent but easy to find if you’ve got one. The thing being that sometimes there may not be a promo code for any of the items you’re buying, but there’s one that applies to another category. In that case, a box to the side labeled “enter any relevant promotional codes here” might keep customers. Heck, it might keep them paying more.

I don’t mind if Amazon gives me recommendations based on their site (though it’s funny sometimes…depending on what I’m looking at), but I find the others creepy too.

AOL accidentally let some of those stalking logs (the ones that are apparently used for recommendations) leak. The funniest and scariest were selected by this crazy forum group and are on display. There’s nothing to identify them except a random number AOL assigns to different users. It’s not safe for work, but I found it mildly amusing crossed with quite frightening.

By: cathlawson

cathlawson — Fri, 06 Jun 2008 22:22:57 +0000

Me too Tom – there is no way I want to be paying more than the next guy.

By: Tom - IncomeDiary.com

Tom - IncomeDiary.com — Fri, 06 Jun 2008 22:14:54 +0000

haha. I go looking for promo codes as soon as I see they have them

Tom – IncomeDiary.com’s last blog post..Is Part Time Blogging Worth It?

By: cathlawson

cathlawson — Fri, 06 Jun 2008 22:03:18 +0000

Hi Opal – that is so annoying isn’t it? It’s even worse than an assistant pouncing on you as soon as you enter a store.

Hi John – I’ve been reading through your links. That is pretty shocking stuff. I’ve made reservations through various companies who haven’t reserved my hotel room – holiday extras, a uk site was one of those. But not booking your flight when you’ve paid for it is unforgivable.

Hi Akemi – it’s disappointing that you’ve had a bad experience with your first ebook. I will definitely be checking this with you so I know who to avoid.

Hi Barbara – thanks. I have not watched that program. It is terrible that they’re trying to rip off people from the UK. But I have used them far less since they took over trip advisor. Too many fake reviews and I once wound up staying in an absolute dump for the night thanks to a fake trip advisor review – and it was reserved through expedia.

By: Barbara Swafford

Barbara Swafford — Fri, 06 Jun 2008 18:06:25 +0000

Hi Catherine, This post reminds me of the segment from CNN's Anderson Cooper's "Keeping Them Honest". You've brought up some great points. The promo code always gets me too. Like you said, either give a link to get it, or don't have it on there. That's interesting how you found a UK site has different prices than a .com site does. Kudos to you for doing your research and sharing your findings with your readers. Thanks for another great lesson in teaching consumers to be informed. Barbara Swafford's last blog post..Book And Product Reviews Generate Traffic