Comments on: How I Became Sky TV’s Customer Complaints Centre

By: Web Hosts - From The Awful To The Awesome | Catherine Lawson

Web Hosts - From The Awful To The Awesome | Catherine Lawson — Thu, 15 Jan 2009 09:44:06 +0000

[...] Is Blogging Dead? How To Get 150,000 Page Views A Month Improve Customer Service With Great Recommendations How I Became Sky TV’s Customer Complaints Centre [...]

By: Russell

Russell — Sat, 03 Jan 2009 21:41:19 +0000

Does anyone else think that the amount of adverts on Sky tv is out of control, they get sometimes 4 or 5 times as much per year as a tv fee yet still bombard us substandard ads. Also the repeat of programes is nothing short of dismal, of these they cant even start on time.. What ever happend to the 3 minute rule that we have been used to in regards to adverts

By: Russell

Russell — Sat, 03 Jan 2009 21:39:14 +0000

By: Fred

Fred — Tue, 23 Dec 2008 17:04:31 +0000

I haven’t experienced blogging about poor customer service yet, but I’m glad that at least nowadays, that’s an option. I never liked the idea that companies might try to get away with something wrong, thinking that the customer might not complain anyway, and even if the customer were to complain, that would just be one person or family, easily ignored and consigned to obscurity eventually.

Now, since just about anyone can set up a blog, there’s another option. And with image and uploading services all around, and quite easy to use, the ability of a customer to complain and present evidence backing him or her up, online is that much stronger.

I do hope more of these large companies will sit up and take notice. Quite a number of them do things that are really not defensible at all.

Fred’s last blog post..Television – House

By: wilhb81

wilhb81 — Fri, 19 Dec 2008 08:19:45 +0000

Cath, this is really s**k and sorry for your loss here!

wilhb81′s last blog post..Business one-liners 32

By: cathlawson

cathlawson — Wed, 17 Dec 2008 04:27:09 +0000

Thanks Davina – I might just get in touch with him. He may be able to point me in the right direction.

Hi Marelisa – that is so true. This company can’t have the monopoly forever. And when they lose it, they’ll regret treating their customers badly.

By: Marelisa

Marelisa — Mon, 15 Dec 2008 23:29:53 +0000

Hi Cath: "Keep your customers happy" should be every company's motto. What a frustrating ordeal! With the internet more and more power is being put into the hands of the consumer. I read somewhere that if someone is happy with a product or service they'll tell 3 people; if they're unhappy they'll tell 10 people. And once the reputation goes, it's really hard to get it back. Marelisa's last blog post..Productivity and Foie Gras

By: Davina

Davina — Mon, 15 Dec 2008 23:20:48 +0000

Hi Cath. How frustrating for you! A news segment runs every evening here called Olsen On Your Side. The link is too long to include, but if you Google Olsen On Your Side you will find it quite easily. I know you are in the UK, but you never, know... this man might have some advice for you or know who else you could talk to. Here is an excerpt from the website... "Chris Olsen investigates consumer issues that matter most to you: everything from product recommendations to recall information and scam warnings. Chris brings the most up-to-date, accurate information to you each day and helps viewers to protect themselves, their families, and their wallets." Davina's last blog post..Future Self Meditation Invites Guidance

By: cathlawson

cathlawson — Mon, 15 Dec 2008 21:42:53 +0000

Hi Graham – it may be worth doing that. I wish we could get cable here – until we can Sky has the monopoly. If we’re able to get Virgin TV here before we emigrate, I’m switching.

Hi Kim – they certainly do – I hate monopolies, they get away with murder – that’s why I’m going to write to my MP if I don’t get a refund.

In America – you seem to get much better treatment – folk just won’t put up with the crap we seem to tolerate here. Another reason why I can’t wait to emigrate.

Hi Vered – I’m with you re: the legal protection. I think I’ll be fine tho. They told me that since the account was in my husband’s name – it would be best to just open another account and they wouldn’t cancel the direct debit on the other.

I wanted an upgraded service anyway – so I went along with it. Then, when I discovered they hadn’t stopped taking money for the old account, I called them. They promised to stop taking the money and also to give me a refund on what they’d taken. But they didn’t do either.

Since they are refusing to refund the money – it seems a lot like theft to me. Judging from the emails I get – they do this to a lot of people.

By: Vered - MomGrind

Vered - MomGrind — Mon, 15 Dec 2008 18:27:43 +0000

I never used my blog, or social media, to deal with a big company, but I believe both are appropriate tools as long as you stick with proven facts (to protect yourself legally). This an amazing story. I can't believe they treat their customers so badly. Vered - MomGrind's last blog post..Ageism Is The Last Acceptable Form Of Discrimination