How to Shoot Your Customers Part 3 - The Scammer
August 2, 2007
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The scammer was the most hilarious case ever of customers I’ve ever had to shoot. I met the scammer when I still had my Rainbow fire and flood restoration business. She didn’t look like the usual type of scammer - in fact, she was well into her eighties.
Her home had been flooded but the problem was she was only insured for buildings, not contents. The scammer had a large rug, and my staff knew it could be salvaged if it was cleaned immediately. The rug was worth no more than £200, but the scammer was a pensioner, so they offered to take it away and clean it for free. The scammer was most grateful for this help - or so she said.
A couple of days later, I received a letter which began - Dear Rainbow Robbers. The scammer was accusing us of stealing her rug - what was more, she claimed that it was worth £4000. She didn’t want the rug back - just a cheque in the post by return.
We’d already returned the freshly cleaned rug, so I ignored her request, but a couple of days later, the Scammer’s town counciller turned up at my office demanding to know what I’d done to the said rug. Surely it was a mistake? When did he speak to the Scammer? He said he’d spoken to her that morning, and she’d denied getting the rug back at all, and she wanted her £4000 right away.
I politely explained the situation to the Town Counciller and showed him the letter the scammer had sent. I shot this scammer with a pea shooter. She never did pay her £25 excess - at least not in this life, but about a year later, we received a cheque from the executors of her will.
What we learned from the Scammer: If you do free stuff for dishonest people, they will try to take advantage in a big way. Also, scammers don’t become more honest with age, because they have less to lose.
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